Partner Support Process

for Bonnus Issues

Dear Partner,

As a valued partner, we want to ensure that you have a smooth experience when encountering issues with Bonnus. Below are the areas to address and the corresponding emails to use for efficient problem resolution.

Billing and Payment Queries

If you have questions regarding invoices, payments, or financial discrepancies, reach out to our Billing Department.

Account Management

For inquiries related to account setup, changes, or general account questions, please get in touch with your Account Manager.

Technical Issues

For any issues related to platform functionality, bugs, or integration challenges, please contact our Technical Support Team.

Operational Issues

For issues concerning day-to-day operations or product-related questions, please contact our Operations Support Team.

To accelerate response time, it’s necessary that you share minimum information for analysis the issue that customer have. Below is a grid of information by incident:

	Open API	Gift card redemption	Technical problem
Partner name
Point of contact name
Email contact
Code
Product
Problem
Amount
Test or evidence
Environment
Request
Response
End point

	Open API	Gift card redemption	Technical problem
Partner name
Point of contact name
Email contact
Code
Product
Problem
Amount
Test or evidence
Environment
Request
Response
End point

Thank you

Thank you for your cooperation!